Cancellations, exchanges and refunds
How to cancel an order, report a problem and receive a refund at Source Boots.
Cancellations
To cancel an order, email bootssource@gmail.com with your order number as soon as possible. Orders are prepared quickly, so we can only cancel an order that has not yet been shipped. If it has already shipped, the exchange and refund rules below apply.
Exchanges
We exchange products that arrive with a factory defect or that differ from what you ordered, subject to stock. Outside these cases, we do not offer voluntary exchanges.
Refunds
You are entitled to a refund if your order is cancelled before shipping, arrives with a factory defect, is not what you ordered, or does not arrive. Refunds are issued to the original payment method once the cancellation or claim has been confirmed by our team.
How to make a claim
Keep the packaging, take clear photos of the product and the parcel, and contact us immediately at bootssource@gmail.com with your order number. Products must have no signs of use.
Mandatory rights
Any mandatory consumer rights under the law applicable in your country remain unaffected.
Last updated: 8 October 2026