Shipping, exchanges and returns

Factory defects

We accept claims for factory defects reported when the parcel is received. Keep the packaging, take clear photos and contact us immediately at bootssource@gmail.com or on WhatsApp. Products must have no signs of use. Any mandatory consumer rights under local law remain unaffected.

Exchanges and returns

Outside defect cases, we do not offer voluntary exchanges or returns. Any mandatory consumer rights under local law remain unaffected.

Shipping

The delivery address must be complete and accurate. Orders are prepared and shipped within 1–6 business days after payment confirmation. Estimated delivery takes 7–15 business days in the United States and Europe. Tracking is supplied when available. Carrier or customs processes may affect estimated times.

Shipping is free on orders over €84 (£84 in the United Kingdom). Below that amount, delivery costs are shown before confirmation.